Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in a condition suitable for resale. Items that have been damaged, altered, or used are not eligible for return. You must initiate the return process within 30 days of receiving your order. If you do not request a return within this timeframe, we may not be able to accommodate your request.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, please include your order number, a description of the item you wish to return, and the reason for the return. We will respond to your request within 2 business days with further instructions on how to proceed. Please ensure that your email is clear and contains all necessary information to avoid delays.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. If the item is not received by us, we cannot issue a refund. Please keep your shipping receipt until the return is processed.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item promptly. Please follow the return process outlined above to return your original purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Provide your order number and a description of the issue, along with photos if possible. We will assess the situation and may offer a replacement or refund depending on the circumstances. It is important to report damaged items within 7 days of receipt to ensure a timely resolution.
Final Sale Items
Certain items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making a purchase. If you have any questions about an items return eligibility, do not hesitate to reach out to us before placing your order.
